Helping clients means meeting their needs and solving any problems they may have. For our colleagues in the Ferry Booking Team this doesn’t simply mean answering the phone and booking a ferry at the right time for the right price…. it’s much more. It means having in-depth knowledge about our clients as well as detailed transport and route knowledge.

Dorothea Doyle, one of our expert European Sales specialists based in Dover, explains, “My client, a German heavy haulage company, first approached me at the end of 2021 for ferry prices for a project of 15 abnormal loads for a new hydropower plant in Finland.”

“I established with the ferry operator (in this case Finnlines) which routes these various dimensions and weights could be shipped on and quoted the ferry prices. As a result my client was able to pitch successfully for the transport project.”

“The actual transport happened during the Summer when we arranged suitable crossing dates and times for my client with Finnlines.”

“During the ferry-booking process we liaised closely with the heavy haulage company so all their road permits and transport escorts to the ports also tied in with the booked ferry departures.”

This is one of the many instances where Harbour Shipping’s expert knowledge helped a project succeed for all concerned, in this case between two countries over 1000 miles away from the UK.

If you need help with shipments around Europe, including abnormal shipments, please get in touch with the Ferry Booking Team on +44 (0) 1304 200 935.